Last updated: 2 November 2026
These terms apply to this website and to goods and services supplied by Pumps & Accessories Pty Ltd ("we", "us", "our"), 8 Hay St, Booysens, Johannesburg, 2091. By using the website or accepting a quotation from us you agree to them. They do not limit any rights you have under the Consumer Protection Act 68 of 2008 (CPA) or other South African law.
1. Our services
We supply and install industrial pumps, spare parts, mechanical seals, valves and hoses, and workshop overhaul and repair services. Descriptions on the website are general. The scope, price and specifications for your job are those in our written quotation or invoice.
2. Enquiries and quotations
The website enquiry form only prepares a WhatsApp message to us. It is a request for information, not an order or a quotation, and it does not create a contract.
Quotations are valid for the period shown on them. Prices may change if the site inspection shows different conditions, if the scope changes, or if supplier prices change after the quotation expires. Photos and illustrations on the website are for illustration only.
3. Orders, payment and ownership
An order is accepted when you confirm the quotation in writing (including by WhatsApp or email) and any deposit stated in it is paid. Payment terms are those in the quotation or invoice.
Ownership of goods supplied stays with us until they are paid for in full. Risk passes to you on delivery or installation. Overdue accounts may attract interest and recovery costs as allowed by law.
4. Site access and installation
You must give us safe and timely access to the site, and make sure water and electricity are available where needed. You must tell us about any known hazards, existing faults or restrictions (for example in the plumbing, wiring or tanks). Delays caused by access or site conditions may change the timing and cost of the job.
5. Product selection and specifications
Pump and spare-part recommendations are based on the duty information you give us (for example the fluid, temperature, pressure, flow, solids content and materials of construction). You are responsible for the accuracy of that information. Please confirm the specification on the quotation before you order.
Technical data, catalogue images and stock availability shown on the website are for guidance only and may change without notice.
6. Business customers
The Consumer Protection Act does not apply to every business customer. Where you buy for business purposes on an account, the credit application and the payment terms agreed with us apply in addition to these terms.
7. Workshop repairs and overhauls
Items for repair or overhaul are assessed first. We may charge an assessment fee, which will be disclosed beforehand, if you decline the quotation or if the item cannot be economically repaired.
Repaired items must be collected within the period stated on the job card or quotation. After that, storage charges may apply as stated there. Parts that are worn out or damaged by the original fault are not covered by the repair warranty.
8. Warranties
Goods carry the manufacturer's or supplier's warranty, and we will help you lodge a claim where reasonable. Any warranty on our workmanship is the one stated on your quotation or invoice.
Warranties do not cover damage from misuse, lack of maintenance, power surges, running dry, freezing, unauthorised repairs or work by others, or problems that existed before our work. Nothing here removes your rights to goods that are of good quality and fit for purpose under the CPA.
9. Cancellations and returns
Special-order and custom-built items, and work already started, may not be cancellable or returnable except as the CPA allows. Cancellation charges and restocking fees, where they apply, will be reasonable and will be disclosed in the quotation. Any right you have to cancel under the CPA (including the cooling-off right for certain direct-marketing transactions) is not affected.
10. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss of production caused by a fault, delay or interruption. This does not exclude liability that cannot lawfully be excluded, such as liability for our gross negligence, or your rights under the CPA.
You are responsible for the ongoing care of equipment as recommended by us, and for keeping our service recommendations and records.
11. Use of this website
The website, its text, logos and images belong to us or are used with permission. You may not copy or reuse them for commercial purposes without our written consent. We try to keep the information accurate, but it may be out of date or contain errors. Please confirm the details with us before you rely on them.
12. Privacy and cookies
How we handle personal information is explained in our Privacy Policy and Cookie Notice.
13. Complaints and disputes
Please raise any complaint with us first on 011 493 7656 and we will try to resolve it quickly. If we cannot, you may approach the National Consumer Commission, the relevant ombud or tribunal, or a South African court.
14. Governing law and changes
These terms are governed by the laws of the Republic of South Africa. We may update them from time to time. The version on the website on the date of your order applies to that order.
15. Contact us
Pumps & Accessories Pty Ltd
8 Hay St, Booysens, Johannesburg, 2091
Phone / WhatsApp: 011 493 7656
